The “Authentic Wagner”, a well-known food company in Saarland, Western Germany, announced on the 11th that it had decided to start from a consumer complaint that a man bit a hard metal particle and smashed his teeth while eating the company’s quick-frozen pizza. The German market has recalled a total of about 9 million boxes of quick-frozen pizzas.

According to a German news television report, the frozen food company named “Authentic Wagner” apologized to customers and said that its “big pizza” and “fresh bake” brands had accidentally fallen into the production hall. A small amount of metal residue. The company warns customers that all of the frozen foods in these two series are not edible.

The company said that a small amount of metal residues may have fallen off the machine equipment during transportation and mixed into the flour processing program. The man who took the frozen pizza bites such metal particles. Other customers on the day also claimed similar metal crumbs found in pizzas.

The Saarland Consumer Council expressed serious concern over the incident. A spokesperson at the press conference said that the inclusion of metal particles in food may cause serious damage to the human esophagus and stomach.

A spokesman for “Authentic Wagner” said that the economic losses caused by the recall of 9 million boxes of frozen pizzas are difficult to measure, but protecting consumer health is an overriding priority. Customers who have purchased the company’s pizza can return it to the original shopping destination or post the pizza to the company’s headquarters in Saarland.

From this measure, it can be seen that there is a problem with this company's production line, but such an initiative will leave consumers with a responsible impression and reduce the crisis of confidence brought about by this mistake.