Mr. Zhang loves carbonated drinks on a weekdays. Not long ago, people gave him a box of Sprite. What made him happy was that there was often a surprise to open a bottle: Give a can of 330 ml of Coca-Cola soda. Within a few days, his desk had already piled up several "winning" covers. What made him feel depressed was that yesterday he excitedly took the lid to exchange money. He even ran many businesses without success.

It is difficult to win the prize. Most merchants refused to redeem Mr. Zhang and said that after a box of drinks was not finished, he had more than a dozen “winning” caps. He excitedly went to redeem several stores and was rejected. "How can exchange be so difficult?"

It is understood that this event was initiated by the Coca-Cola Company on April 1. According to the manufacturer’s instructions, the overall winning rate of this event is 30%. In the end, the reporter conducted an investigation.

The reporter first took the cover to the “Can” supermarket on Xihe Road and asked for a redemption. The staff member said that the “Can” supermarket did not receive a notification that the bottle can be changed, and it cannot be redeemed. The reporter went to the press retail outlets on the sports road. The shopkeeper stated that he could only redeem winners who were uncovered on the spot. Others could not be exchanged. Afterwards, the reporter went to the Lianhua Supermarket in the century. The staff member stated that consumers can only show the purchase of small tickets before they can exchange. In two hours, reporters ran five businesses before and after, and they did not exchange successfully.

The business disclosed the reasons: "The risk of exchange loss is high." This kind of beverage would have been less profitable. When it was purchased and sold, it would also earn a few cents. If it were exchanged, the exchanged beverage would not be earned at all, plus it is now so hot. Many people want ice drinks, and we also need to post shipping and electricity fees,” said one shopkeeper to reporters.

"Not only does it have to be exchanged at a loss, but we also risk the factory's rejection." The owner took out a bottle of beverage and said that the beverage had an activity last year. It is also selling well. Many consumers have come to the door to ask for a redemption, but in the end, when we took hundreds of lids to the factory for redemption, the manufacturers stated that the product was out of stock, could not be exchanged, and replaced a kind of cold beverage for us to sell. Failure to go out has caused us no small losses. The shop owner said that now they only exchange prizes for regular customers.

The reporter contacted the Coca-Cola customer service hotline and the staff member said that consumers can redeem at their designated merchants. Consumers can check with the Coca-Cola customer service hotline 4008096868 for the company's designated exchange business.

Lawyers: Obligations for managers to honor prizes For this, Xu Feng, an attorney with Zhejiang Xianghu Law Firm, said that China does not exclude sales in the form of prized sales, but sales of prizes must comply with the law. In the sales of prizes, whether the operator has the obligation to pay prizes is uncertain. However, once the consumer’s lottery wins, the operator has the obligation to pay the prize, and the uncertain rights and obligations in the contractual obligation are transformed into a defined debtor-debtor relationship. The operator is obliged to pay the winner a prescribed bonus or prize, and the winner has the right to receive a prescribed amount of prize or bonus. Like the Sprite bottle winner, the operator has no reason to refuse the redemption of the law.

As for the other party’s mention of “winning to be exchanged at a designated place”, this is only an internal agreement between Coca-Cola and some dealers. It has not been explicitly stated to the consumer and the operator should exchange the prize and return it to the designated place. Instead of transferring this obligation to consumers. Looking at the packaging of the Sprite bottles and the notices of the stores, there was no publicity of the above-mentioned prize-winning locations. The operators had been suspected of unfair competition and violated the legal rights of consumers. Consumers could report to the administrative department of industry and commerce to protect themselves. s right.